This Cookie Policy explains how Reservaiol Ltd ("we", "us", "our") uses cookies and similar technologies when you visit our website or use our application rental services. This policy should be read in conjunction with our Privacy Policy.
1. What Are Cookies
Cookies are small text files that are stored on your computer, tablet, or mobile device when you visit a website. They allow websites to remember your actions and preferences over a period of time, so you don't have to keep re-entering information when navigating between pages or returning to the site.
1.1 Types of Cookies
Session Cookies: Temporary cookies that are deleted when you close your browser
Persistent Cookies: Cookies that remain on your device until they expire or are deleted
First-Party Cookies: Set by our website directly
Third-Party Cookies: Set by external services we use on our website
2. How We Use Cookies
We use cookies for several purposes to improve your experience and help us understand how our website is used:
2.1 Essential Cookies (Always Active)
These cookies are necessary for our website to function properly and cannot be switched off. They include:
Authentication Cookies: Remember your login status and keep you signed in
Security Cookies: Protect against cross-site request forgery and other security threats
Load Balancing Cookies: Distribute traffic across our servers for optimal performance
Cookie Consent Cookies: Remember your cookie preferences
Cookie Name
Purpose
Expiry
auth_session
Maintains user session
Session
csrf_token
Security protection
Session
cookies_accepted
Cookie consent preferences
1 year
2.2 Analytics Cookies (Optional)
These cookies help us understand how visitors interact with our website by collecting anonymous information:
Performance Monitoring: Site speed, error tracking, feature usage
User Journey Tracking: How users navigate through our website
A/B Testing: Testing different versions of pages to improve user experience
Cookie Name
Purpose
Expiry
_ga
Google Analytics - User identification
2 years
_ga_*
Google Analytics - Session data
2 years
_gid
Google Analytics - Daily unique users
24 hours
2.3 Functional Cookies (Optional)
These cookies enable enhanced functionality and personalisation:
User Preferences: Language settings, theme preferences, display options
Form Data: Temporarily store form information to prevent data loss
Feature Settings: Remember your choices for optional features
Location Services: Provide location-relevant information and services
2.4 Marketing Cookies (Optional)
These cookies track your activity across websites to provide relevant advertising:
Interest-Based Advertising: Show ads based on your interests and behaviour
Retargeting: Show relevant ads when you visit other websites
Social Media Integration: Enable social sharing and track social media campaigns
Campaign Tracking: Measure the effectiveness of our marketing campaigns
3. Third-Party Cookies
We work with several third-party services that may place cookies on your device:
3.1 Google Analytics
Purpose: Website analytics and performance monitoring Data Processed: Anonymous usage statistics, page views, session data Retention: Up to 2 years Opt-out:Google Analytics Opt-out Browser Add-on
3.2 Intercom (Customer Support)
Purpose: Live chat and customer support functionality Data Processed: Chat interactions, user identification Retention: Session-based Privacy Policy:Intercom Privacy Policy
3.3 LinkedIn Insight Tag
Purpose: B2B marketing analytics and retargeting Data Processed: Website visits, conversion events Retention: 90 days Opt-out:LinkedIn Ad Settings
4. Your Cookie Choices
4.1 Cookie Consent Management
When you first visit our website, you'll see a cookie banner that allows you to:
Accept All Cookies: Consent to all cookie categories
Accept Necessary Only: Only essential cookies will be used
Customize Settings: Choose which categories of cookies to accept
4.2 Changing Your Preferences
You can change your cookie preferences at any time by:
Clicking the "Cookie Settings" link in our website footer
Clearing your browser's cookie storage
Adjusting your browser settings to block specific types of cookies
When using our services on mobile devices or through mobile apps, we may use technologies similar to cookies:
5.1 Mobile Identifiers
Device IDs: Unique identifiers for your mobile device
App Analytics: Usage tracking within our mobile applications
Push Notifications: Tokens to enable push notification delivery
5.2 Mobile Privacy Controls
iOS: Settings > Privacy & Security > Tracking
Android: Settings > Privacy > Ads
6. Impact of Disabling Cookies
Disabling certain cookies may affect your experience on our website:
6.1 Essential Cookies
Disabling essential cookies will prevent:
Logging into your account
Accessing secure areas of the website
Maintaining your session across pages
Submitting forms securely
6.2 Analytics Cookies
Disabling analytics cookies will:
Prevent us from understanding how you use our website
Limit our ability to improve user experience
Reduce the relevance of content recommendations
6.3 Marketing Cookies
Disabling marketing cookies will:
Make advertising less relevant to your interests
Prevent us from measuring campaign effectiveness
Limit social media integration features
7. Data Retention and Storage
7.1 Cookie Retention Periods
Different cookies have different retention periods:
Session Cookies: Deleted when you close your browser
Short-term Cookies: 24 hours to 30 days
Long-term Cookies: Up to 2 years for analytics
Persistent Preferences: Until you change your settings
7.2 Data Storage Location
Cookie data is stored:
Locally on your device (client-side cookies)
On our UK-based servers (server-side session data)
With third-party providers in accordance with their privacy policies
8. Children's Privacy
Our services are designed for business use and are not intended for individuals under 16. We do not knowingly collect personal information from children through cookies or other technologies. If you believe a child has provided us with personal information, please contact us immediately.
9. International Data Transfers
Some of our third-party cookie providers may be located outside the UK. When we transfer cookie data internationally, we ensure appropriate safeguards are in place through:
Adequacy decisions by UK authorities
Standard Contractual Clauses
Binding Corporate Rules
Consent where appropriate
10. Updates to This Cookie Policy
We may update this Cookie Policy periodically to reflect:
Changes in our use of cookies
New third-party services
Changes in applicable laws
Improvements to our services
We will notify you of significant changes by:
Updating the "Last updated" date at the top of this policy
Displaying a notice on our website
Sending email notifications for material changes
Requesting renewed consent where required
11. Legal Basis for Cookie Processing
We process cookie data based on the following legal grounds:
Necessary Cookies: Legitimate interests in providing secure, functional website services
Analytics Cookies: Legitimate interests in understanding and improving our services
Marketing Cookies: Your explicit consent
Functional Cookies: Your consent or legitimate interests in providing enhanced functionality
12. Your Rights
Under UK data protection laws, you have rights regarding cookie data:
Right to Information: This Cookie Policy provides transparent information about our cookie use
Right to Object: You can object to non-essential cookie processing
Right to Withdraw Consent: You can withdraw consent for marketing and optional cookies at any time
Right of Access: You can request information about what cookie data we have
Right to Deletion: You can request deletion of cookie data in certain circumstances
13. Contact Information
If you have questions about our use of cookies or this Cookie Policy, please contact us: