Welcome to Reservaiol. These Terms of Service ("terms.html") govern your use of our application rental services and website operated by Reservaiol Ltd, a company registered in England and Wales.
By accessing or using our services, you agree to be bound by these Terms. If you disagree with any part of these Terms, then you may not access or use our services.
1. Definitions
In these Terms, unless the context requires otherwise:
- "Company", "we", "us", "our" refers to Reservaiol Ltd
- "Customer", "you", "your" refers to the individual or business entity using our services
- "Services" refers to application rental services, support, and related offerings provided by Reservaiol
- "Applications" refers to software applications made available through our rental services
- "Agreement" refers to these Terms together with any service-specific agreements
- "Data" refers to all data, information, and content uploaded, stored, or processed through our Services
2. Service Description
Reservaiol provides application rental services to UK businesses, including:
- Access to business applications on a rental basis
- Technical support and maintenance
- Training and consultation services
- Data hosting and backup services
- Integration and customisation support
We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time with reasonable notice to customers.
3. Eligibility and Account Registration
3.1 Eligibility
You must be:
- At least 18 years old and legally capable of entering contracts
- Acting on behalf of a legitimate business entity (where applicable)
- Located in the United Kingdom or have significant UK business operations
- Not prohibited from using our services under applicable laws
3.2 Account Registration
To access our Services, you must:
- Provide accurate, current, and complete registration information
- Maintain and update your account information
- Protect your account credentials and accept responsibility for all account activity
- Notify us immediately of any unauthorized access or security breaches
4. Service Plans and Billing
4.1 Service Plans
We offer various service plans with different features, user limits, and pricing. Current plans and pricing are available on our website and may be modified with reasonable notice.
4.2 Payment Terms
- Fees are charged in advance on a monthly or annual basis as selected
- All prices are in British Pounds (GBP) and include applicable VAT
- Payment is due immediately upon invoice or automatic billing
- Late payments may result in service suspension after 7 days notice
4.3 Refunds and Cancellations
- Monthly subscriptions can be cancelled at any time with 30 days notice
- Annual subscriptions can be cancelled with 90 days notice
- Refunds are provided on a pro-rata basis for unused service periods
- Setup fees and customisation costs are non-refundable
5. Acceptable Use Policy
5.1 Permitted Use
You may use our Services only for legitimate business purposes in accordance with:
- These Terms and any service-specific agreements
- All applicable UK and international laws and regulations
- Industry standards and best practices
5.2 Prohibited Activities
You agree not to:
- Use our Services for any unlawful or fraudulent purposes
- Attempt to gain unauthorised access to our systems or other customer data
- Interfere with or disrupt the operation of our Services
- Use our Services to store or transmit malicious software or harmful content
- Share access credentials with unauthorised third parties
- Reverse engineer, decompile, or attempt to extract source code
- Use our Services to compete directly with our business model
6. Data Ownership and Protection
6.1 Customer Data Ownership
You retain ownership of all data, information, and content that you upload, store, or process through our Services. We claim no ownership rights over your data.
6.2 Data Processing
We process your data in accordance with:
- Our Privacy Policy
- UK data protection laws (UK GDPR and Data Protection Act 2018)
- Any Data Processing Agreements we enter into with you
6.3 Data Security
We implement appropriate technical and organisational measures to protect your data, including:
- Encryption of data in transit and at rest
- Regular security audits and monitoring
- Access controls and authentication systems
- Backup and disaster recovery procedures
7. Intellectual Property
7.1 Our Intellectual Property
We retain all rights, title, and interest in our Services, including:
- Software applications and platforms
- Documentation and training materials
- Trademarks, logos, and brand assets
- Proprietary methodologies and processes
7.2 Third-Party Applications
Some applications made available through our Services are licensed from third-party providers. Use of these applications is subject to their respective license terms and conditions.
7.3 Customer Content
You grant us a limited, non-exclusive license to host, store, and process your data solely for the purpose of providing our Services.
8. Service Level Agreement
8.1 Availability
We strive to maintain 99.9% uptime for our Services, measured monthly excluding:
- Scheduled maintenance windows
- Force majeure events
- Internet connectivity issues beyond our control
- Customer-caused outages
8.2 Support
We provide technical support during UK business hours (Monday-Friday, 9 AM - 5 PM GMT) via:
- Email support with 4-hour response time
- Phone support for urgent issues
- Online documentation and resources
- Remote assistance when technically feasible
9. Limitation of Liability
9.1 Service Warranty
We warrant that our Services will perform substantially in accordance with our documentation. This warranty does not cover issues caused by:
- Misuse or modification of our Services
- Third-party software or hardware problems
- Internet connectivity or force majeure events
9.2 Liability Limitations
To the maximum extent permitted by law:
- Our total liability shall not exceed the amount paid by you in the 12 months preceding the claim
- We are not liable for indirect, consequential, or incidental damages
- We are not liable for business interruption, lost profits, or data loss
- These limitations apply regardless of the legal theory of liability
10. Indemnification
You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from:
- Your use of our Services in violation of these Terms
- Your violation of any applicable laws or regulations
- Infringement of third-party rights by your data or content
- Unauthorised access to your account due to your negligence
11. Force Majeure
We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including:
- Natural disasters, pandemics, or government actions
- Internet or telecommunications outages
- Third-party service provider failures
- Labour disputes or supplier issues
12. Termination
12.1 Termination by Customer
You may terminate your service at any time by providing required notice as specified in your service plan.
12.2 Termination by Company
We may terminate or suspend your service:
- Immediately for material breach of these Terms
- With 30 days notice for non-payment
- With reasonable notice for business reasons
12.3 Effect of Termination
Upon termination:
- Your access to Services will cease
- You remain responsible for all charges incurred
- We will provide 30 days to export your data
- Confidentiality obligations survive termination
13. Confidentiality
Both parties agree to maintain the confidentiality of non-public information shared during the course of our business relationship, including:
- Technical specifications and system configurations
- Pricing information and commercial terms
- Business processes and methodologies
- Customer data and personal information
14. Compliance and Regulatory Requirements
14.1 UK Compliance
Our Services are designed to comply with relevant UK regulations, including:
- Data protection laws (UK GDPR and DPA 2018)
- Financial services regulations where applicable
- Employment and payroll regulations
- VAT and tax reporting requirements
14.2 Customer Compliance
You are responsible for ensuring your use of our Services complies with all applicable laws and industry regulations specific to your business.
15. Updates to Terms
We may update these Terms periodically. We will:
- Provide 30 days notice of material changes
- Post updated Terms on our website
- Email notification to registered users
- Allow termination without penalty if you disagree with changes
16. Dispute Resolution
16.1 Informal Resolution
Before initiating formal proceedings, parties agree to attempt resolution through good faith negotiations for 30 days.
16.2 Mediation and Arbitration
If informal resolution fails, disputes shall be resolved through:
- Mediation under UK mediation rules
- Arbitration if mediation fails
- Individual disputes only (no class actions)
17. Governing Law and Jurisdiction
These Terms are governed by English law and subject to the exclusive jurisdiction of the English courts. However, we may seek injunctive relief in any court of competent jurisdiction to protect our intellectual property rights.
18. Severability
If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will remain in full force and effect, and the invalid provision will be replaced with a valid provision that most closely reflects the original intent.
19. Entire Agreement
These Terms, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and Reservaiol regarding the use of our Services.
20. Contact Information
If you have any questions about these Terms of Service, please contact us:
Reservaiol Ltd
25 Queen Street
Manchester, M2 5HX
United Kingdom
Email: [email protected]
Phone: +44 161 725 8353
For general inquiries, please contact: [email protected]
These Terms of Service represent the legal framework for our business relationship and are designed to protect both parties while ensuring fair and transparent service delivery.