Privacy Policy

At Reservaiol, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our application rental services and website.

1. Who We Are

Reservaiol is a UK-based company providing application rental services to small, medium, and individual businesses across the United Kingdom. Our registered office is located at:

Reservaiol Ltd
25 Queen Street
Manchester, M2 5HX
United Kingdom

For data protection purposes, Reservaiol Ltd is the data controller for the personal information we collect and process.

2. Information We Collect

2.1 Information You Provide to Us

• Account Information: Name, email address, phone number, company name, and billing address
• Contact Information: Details you provide when contacting us, including support requests and feedback
• Payment Information: Billing details (processed securely by third-party payment processors)
• Service Preferences: Your application preferences, usage requirements, and service settings

2.2 Information We Collect Automatically

• Website Usage Data: Pages visited, time spent on site, referral sources
• Technical Information: IP address, browser type, device information, operating system
• Service Usage Data: Application usage patterns, performance metrics, error logs
• Cookies and Similar Technologies: See our Cookie Policy for detailed information

3. How We Use Your Information

3.1 Service Provision

• Providing and maintaining our application rental services
• Processing payments and managing your account
• Delivering customer support and technical assistance
• Monitoring service performance and uptime

3.2 Communication

• Responding to your inquiries and support requests
• Sending service-related notifications and updates
• Providing marketing communications (with your consent)
• Conducting customer satisfaction surveys

3.3 Legal and Business Purposes

• Complying with legal obligations and regulatory requirements
• Protecting against fraud and unauthorized access
• Enforcing our terms of service and policies
• Business analysis and service improvement

4. Legal Basis for Processing

We process your personal data based on the following legal grounds under UK GDPR:

• Contract Performance: Processing necessary to fulfill our service agreement with you
• Legitimate Interests: For business operations, fraud prevention, and service improvement
• Legal Obligation: To comply with UK laws and regulatory requirements
• Consent: For marketing communications and optional services (where you have provided consent)

5. Information Sharing and Disclosure

5.1 Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Payment processing (Stripe, PayPal)
• Cloud hosting and infrastructure (AWS, Microsoft Azure)
• Email delivery and communication services
• Analytics and performance monitoring
• Customer support platforms

5.2 Legal Requirements

We may disclose your information when required by law or when we believe disclosure is necessary to:

• Comply with legal obligations or court orders
• Protect our rights, property, or safety
• Prevent fraud or security threats
• Cooperate with law enforcement investigations

5.3 Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owner with appropriate safeguards.

6. International Data Transfers

Your personal data is primarily processed within the UK. When we transfer data outside the UK, we ensure appropriate safeguards are in place through:

• Adequacy decisions by the UK government
• Standard Contractual Clauses approved by UK authorities
• Binding Corporate Rules for multinational service providers

7. Data Security

We implement comprehensive security measures to protect your personal information:

7.1 Technical Safeguards

• SSL/TLS encryption for data transmission
• AES-256 encryption for data storage
• Multi-factor authentication for access controls
• Regular security audits and vulnerability assessments

7.2 Organizational Safeguards

• Staff training on data protection and security
• Access controls limiting data access to authorized personnel
• Regular backup and disaster recovery procedures
• Incident response plans for security breaches

8. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy:

• Account Data: For the duration of your account plus 7 years for accounting purposes
• Communication Records: 3 years after the last interaction
• Website Analytics: 2 years from collection
• Marketing Data: Until you withdraw consent or 3 years of inactivity

9. Your Rights

Under UK data protection laws, you have the following rights:

9.1 Access Rights

• Request copies of your personal data
• Information about how we process your data

9.2 Correction and Deletion

• Correct inaccurate or incomplete data
• Request deletion of your data in certain circumstances

9.3 Processing Controls

• Object to processing based on legitimate interests
• Restrict processing in specific situations
• Request data portability for certain data types

9.4 Marketing Communications

• Unsubscribe from marketing emails at any time
• Withdraw consent for marketing communications

10. Exercising Your Rights

To exercise any of your data protection rights, please contact us using the details below:

Email: [email protected]
Phone: +44 161 725 8353
Post: Data Protection Officer, Reservaiol Ltd, 25 Queen Street, Manchester, M2 5HX

We will respond to your request within 30 days. In some cases, we may extend this period by up to two months if the request is complex or we receive multiple requests.

11. Children's Privacy

Our services are designed for business use and are not intended for individuals under 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately.

12. Cookies and Similar Technologies

We use cookies and similar technologies to enhance your experience on our website. For detailed information about our use of cookies, please see our separate Cookie Policy.

13. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. We will:

• Post the updated policy on our website
• Update the "last modified" date at the top of this policy
• Notify you of significant changes via email or website notice
• Obtain your consent for material changes that affect your rights

15. Contact Information

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

General Inquiries:
Email: [email protected]
Phone: +44 161 725 8353

Data Protection Matters:
Email: [email protected]
Phone: +44 161 725 8353

Postal Address:
Reservaiol Ltd
25 Queen Street
Manchester, M2 5HX
United Kingdom

16. Complaints

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the UK's data protection supervisory authority:

Information Commissioner's Office (ICO)
Website: ico.org.uk
Phone: 0303 123 1113
Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

17. Definitions

Personal Data: Any information relating to an identified or identifiable individual.

Processing: Any operation performed on personal data, including collection, storage, use, and deletion.

Data Controller: The organization that determines the purposes and means of processing personal data.

Data Processor: An organization that processes personal data on behalf of a data controller.

This Privacy Policy represents our commitment to protecting your privacy and maintaining transparency about our data practices. We encourage you to review this policy regularly and contact us with any questions or concerns.